Frequently Asked Questions

Frequently Asked Questions2023-08-01T13:41:12+01:00
What types of wood are available for the caskets?2023-05-10T06:13:31+01:00

We offer a range of high-quality wood options for our caskets, including oak and ash. Each type of wood has its own unique colour, grain, and characteristics, allowing you to choose the perfect casket to suit your preferences.

What are the various sizes and dimensions of the caskets?2023-05-10T06:14:00+01:00

Our wooden caskets come in different sizes to accommodate various amounts of ashes. The dimensions of our caskets vary based on the design and capacity. Detailed measurements for each product can be found on the individual product pages on our website.

How much do the wooden caskets cost?2023-05-10T06:14:29+01:00

The cost of our wooden caskets depends on factors such as the type of wood, size, and level of customization. Pricing details for each casket can be found on the respective product pages on our website.

Can the caskets be personalized or engraved with a custom message?2023-05-10T06:15:08+01:00

Yes, we offer personalisation options for most of our wooden caskets. You can choose to have a custom message, name, or date engraved on the casket, making it a truly unique and heartfelt tribute to your loved one.

What is the process for placing an order online?2023-05-10T06:15:45+01:00

To place an order, simply browse our selection of caskets, choose the one that suits your needs, and click the “Add to Cart” button. Once you’ve added all desired items to your cart, proceed to the checkout page to enter your shipping information and complete the payment process.

How long does it take for a casket to be delivered?2023-05-10T06:16:12+01:00

Delivery times may vary depending on the specific product, customisation options, and shipping location. Generally, orders are processed and shipped within 3-5 business days, with an additional 5-7 business days for shipping. Expedited shipping options may be available for an additional fee.

Do you offer international shipping?2023-05-10T06:17:01+01:00

Yes, we do offer international shipping. Please note that shipping fees and delivery times may vary depending on the destination country. Additional customs fees, taxes, or import duties may apply and are the responsibility of the recipient.

Are there any specific care instructions for maintaining the casket’s appearance?2023-05-10T06:17:57+01:00

To maintain the appearance of your wooden casket, it is recommended to dust it regularly with a soft, dry cloth. Avoid using harsh chemicals or abrasive cleaners, as they may damage the finish. Keep the casket away from direct sunlight and extreme temperatures to preserve its beauty and longevity.

Is it possible to return or exchange a casket if it doesn’t meet my expectations?2023-05-10T06:18:23+01:00

We strive to ensure customer satisfaction with our products. If for any reason you are not satisfied with your purchase, please contact our customer support team to discuss return or exchange options. Note that personalised or engraved caskets may not be eligible for returns or exchanges.

Can the caskets accommodate larger or smaller amounts of ashes?2023-05-10T06:18:58+01:00

Our caskets come in various sizes to accommodate different amounts of ashes. Be sure to check the capacity information on the product page to ensure the casket you choose can properly hold the ashes of your loved one.

Do the caskets come with a seal or closure to securely hold the ashes?2023-05-10T06:19:24+01:00

Yes, all of our caskets are designed with a secure closure system to ensure the ashes remain safely contained within. The specific closure mechanism may vary depending on the casket design, but rest assured that all of our caskets are built with the utmost care and consideration for the safe storage of ashes.

Are eco-friendly or sustainable materials used in the production of the caskets?2023-05-10T06:19:49+01:00

We are committed to environmental responsibility and strive to source eco-friendly and sustainably harvested wood for our caskets whenever possible. We also use environmentally conscious manufacturing processes to minimise waste and reduce our environmental impact.

How do I choose the right casket for my loved one’s ashes?2023-05-10T06:20:13+01:00

Choosing the right casket is a personal decision that depends on factors such as the deceased’s personality, your own preferences, and any specific requirements you may have. Consider the type of wood, design, and size that would best represent your loved one and create a lasting tribute. If you have any questions or need assistance, our customer support team is always available to help guide you through the selection process.

Are there any discounts or promotions available for purchasing a casket?2023-05-10T06:20:34+01:00

We occasionally offer discounts and promotions on our wooden caskets. Be sure to check our website and subscribe to our newsletter to stay informed about any special offers or promotions.

What forms of payment do you accept for online orders?2023-05-10T06:20:56+01:00

We accept various forms of payment for online orders, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are processed securely to protect your personal information.


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